On this page you will find more information about our service regarding warranty and complaints.

Satisfaction Guarantee
TriathlonWorld attaches great importance to satisfied customers. That is why we offer a 14-day inspection period. If your purchases do not meet your expectations, you can cancel the purchase within 14 days of receiving the order by returning the item in new condition and with all labels. You will then receive the amount already paid back. This does not apply to items from the sale. It is of course allowed to try on products first. If you want to exchange an item for a different size or color, for example, you can return the item in the same way. For more information about our return policy, please see exchanges & returns .

What should I do if I received the wrong product?
We treat your order with care. Nevertheless, it is possible that mistakes are made. If you have received an item that you did not order, you can contact our customer service via info@triathlonworld.nl. We will then ensure that you will receive the correct item without additional costs.

Is there a warranty on my products?
TriathlonWorld.nl guarantees your legal rights to an article in accordance with the reasonable expectations. We do this, depending on your article, by replacement, repair or refund. In addition, factory guarantees apply to certain products. For more information, you can contact our customer service via info@triathlonworld.nl.

What should I do if the product appears to be damaged?
If your order was damaged during shipping, please contact our customer service at info@triathlonworld.nl.

What should I do if I have a complaint?
If you have a complaint about our articles, you can contact our customer service via info@triathlonworld.nl or via the. We will process your complaint within 24 hours.